How to arrive

Before booking any plane ticket, your tutor or responsible person at Isla CreActiva will tell you the budget and the purchase conditions. Follow their instructions in order to guarantee the reimbursment of the transportation costs!

The main entrances to Tenerife are the two airports . A flight from Madrid to Tenerife take approximately 2 hours.

  • Tenerife South Airport (Reina Sofia) [TFS]: It has many international connections and is located about 60 kilometers from Santa Cruz de Tenerife. It is located in the municipality of Granadilla de Abona, south of the island. There is a line of TITSA that stops outside the exit of the Arrivals Terminal: 111 (approximately 9€* paying in cash, 6,70* using bono. The journey takes 1,5-2 hours). Going by taxi from the south airport to Santa Cruz costs between 65 and 80 €* . At the airport there are also rent-a-car companies, but if you are under 25 years, will have to pay significantly more.
  • Tenerife North Airport (Los Rodeos) [TFN]: Most of the connections are to other islands or the rest of the country and has less traffic than the TFS. It is located in the municipality of San Cristobal de La Laguna, about 11 kilometers from Santa Cruz. Several lines of TITSA stop at the Arrivals Terminal, the most important are: 102 , 107 and 108 (price: 2.45 €* in cash, 2,15€* with bono), 102 line turns to 704 at night. There are also taxis, taxi to La Laguna slope of 15 to 20 €* and Santa Cruz over 20 €* . At the airport there are also car rental agencies, if you are under 25 years, will have to pay extra insurance that will make the rent is very expensive.

*Current prices in August 2012. May have changed since then.

Transportation Map in a larger map

Some tips:

  • Airlines flying to Tenerife : TFN Airport , TFS Airport . See all lines operating at each airport page in Spanish Airports and Air Navigation (AENA) . Through AENA website you can get any information on flights, airports, airlines, passenger rights, safety, disabled, etc., and confirm any domestic flight or get real time flight information (to or from Spain).
  • If you fly with low-cost companies, pay attention to the conditions of carriage of baggage, as they tend to put many restrictions.
  • Customs: Spanish Customs prohibit entry to any seed or fruit if it is not processed and from countries outside the European Union, as well as live plants and fresh meat. For all countries inside the EU, there is usually no restriction or customs control.
  • Lost luggage: If the airline loses your luggage, you must pay a claim. Phone us to give you a contact address for the airline to move your luggage to.

Before coming

We recommend having all valid identity papers (passport and/or national identity card) before you come. Check your documents expiration dates before travel. It is also a good idea to bring the driving license. Since the European space facilitates mobility, it is advisable to citizens of EU member countries to consult their embassy for all rights and obligations in Spanish territory. For those citizens of those countries outside the EU, they should contact the Spanish embassy or consulate in their country, and with the embassy or consulate of their country in Spain to inquire about their rights and obligations in Spanish territory.European Health Card

You should also have the European health card so you can be treated in Spanish hospitals and health centers without difficulty. The Spanish health system is considered universal, so it is often not deny help to anyone. Still, for those who do not have a European Health Insurance Card is recommended an insurance contract which may be used in case of difficulties. Every volunteer under the European Voluntary Service are covered by a mandatory insurance.

There are more paper work related to the EVS, but we will take care of this issue and we will help you in the process.


Accommodation during the service

Depending on the agreement we would have with your hosting and your sending asociations, we would help you to find a place to stay during your service. We tray to find the best choice for the volunteer, near to bus/tram stops, near to the place where the service takes place, with a suitable rent and with contract.

Your tutor / responsible person at Isla CreActiva will give you all the pertinent details.


Where to stay the first or last days

If you are arriving to Tenerife before the service starts, someone is visiting you or if you are staying in the island longer, you would need to have find other accommodation not covered by the project. We recommend:

  • Couchsurfing, free online worldwide service where you may find someone to host you for free (or really cheap).
  • Staying in a hostel, pension or hotel. We leave this list of establishments. Choose the one you prefer.

The following information is just indicative and may be inaccurate:

In La Laguna

Guesthouses and hotels
Name Address Phone Web / E-Mail Price * Others
* Price for single room (S), double (D) and triple (T).
Pensión Berlin Perdomo Marcelino Reyes, 1 922255043 S: 30-40 € D: 40-60 €
Pensión Medina Eduardo Roo, 68 (La Cuesta) 922660848 S: 18 € D: 30 €
Pension Padrón Nuñez de la Peña, 29 922259116 S: 20 € D: 30 €
Hotel Nivaria Plaza del Adelantado, 11 922264298 S: 48 € D: 73 €
Hotel Aguere Obispo Rey Redondo, 57 922259490 S: € 52.20 D: € 67.50 T: € 85.50 Includes breakfast

In Santa Cruz

Name Address Phone Web / E-Mail Price *
* Price for single room (S), double (D) and triple (T).
Pensión Casa Blanca Viera y Clavijo, 15 922278599 No S: 15 € D: 21 €
Pensión Cejas San Francisco, 47 922281872 S: 15 € D: 30 €
Pensión Milema Simon Bolivar, 3 922225879 S: 15 € D: 30 €
Pensión Mova San Martin, 33 922283261 D: 22-26 €


Guagua (bus)

bonotitsaIn the Canary Islands and in some parts of South America it is used the word “guagua” (pronounced wa-wa ) to name the bus. Tenerife Intercity Transport SA (TITSA) is the company that is providing public service buses for the entire island of Tenerife. There are lines of buses that connect almost every village of the island, but the frequencies vary depending on the time and also on weekends. It is therefore advisable to consult the timetable for planning your travel. In La Laguna Exchanger and in Santa Cruz Exchanger you can get a free map with timetables and routes of interurban and urban areas. Here’s the pdf version:

There are two ways to pay the trip:

  • Directly on the bus, in cash. When boarding the bus, using the front door, pay to the driver and remove the ticket. The ticket is valid only for one travel. In the long distance lines you should tell the driver your destination, so he/she can calculate the price based on distance. Please note, for security reasons, the driver is not required to have change for 20€ or above.


  • Using a voucher. A “bono” (voucher) is a prepaid travel card that you buy at bus stations and some kiosks. There are many variations, but the most common cost 15 or 30€*. To pay for the trip is necessary to introduce them into the validator found in each bus next to the driver. The price of the trip can take up to 50% discount. Using a Metropolitan Line bonus, the trip costs 1,15€*. Each time you use it, the machine will record the remaining balance on the obverse.

Types of vouchers

A “bono-vía” voucher is the most common, but if you just take tram or metropolitan buses (La Laguna and Santa Cruz), “abono-mes” may be more convenient.

  • Bono-Vía: It may worth 15 or 30€*. Allows only one hour transfer at tram and bus lines. The price of the journey is 1,15€* in metropolitan bus lines, 0.64€* in Santa Cruz urban lines and 0.90 €* in urban areas of La Laguna. Can be used by multiple users and the ticket can be up to 50% cheaper on journeys over 20 km comparing to pay in cash.
  • Abono-mes / Monthly subscription: It costs 48€* and is available in vending machines and Tram kiosks. It is valid for one month after its first use. Allows to use some lines of metropolitan buses and all tram lines, every time the user needs. In the rest of the lines this voucher does not work.
  • bonomesStudents of the University of La Laguna: ULL students have an additional discount of 10%. Its use is reserved for students at ULL.
  • All vouchers in the header containing the word TRANVÍA: “UN VIAJE TRANVÍA” (single ticket tram) and “IDA Y VUELTA TRANVÍA” (go and return tram) are not valid on the buses.
  • You can also use the voucher to enter in many of the museums in Tenerife for only 1.50€*.

What to do when the voucher is over?

When a voucher is spent, there are two options:

  • Using it on the bus (this option can not be done on the tram): when cancelling the voucher, an acoustic signal will warn the driver and display on a screen the amount payable in cash to complete the tour price. You can not pay the remaining prize by introducing another voucher, only with cash.
  • Changing it on station buses or a tram station. In this case you need to pay a new voucher prize less the remaining balance.

* Current prices in August 2012. May have changed, for an update visit: | +34 922 53 13 00.

Main Lines

  • Santa Cruz / La Laguna – North Airport (Los Rodeos): 102 – 107 – 108 to 343
  • La Laguna – Santa Cruz: 014 to 015
  • Santa Cruz – Puerto de la Cruz: 101 – 102 – 103
  • La Laguna – Bajamar: 105 to 050
  • Santa Cruz – Teresitas Beach: 910 (exchanger)
  • Santa Cruz – Playa de las Americas: 110 – 111
  • Santa Cruz – South Airport: 111 – 340 to 343


Line 1, with 21 stops, links Santa Cruz de Tenerife (exchanger) with La Laguna (Trinidad) in 38 minutes. Line 2, with 6 stops between La Cuesta and Tíncer, allows transfers to line 1. The mean time at each stop is 20 seconds.

Map with tram lines and main connections with buses |

Rates and vouchers

bonoviaThe tickets and vouchers can be purchased at retailers who are in each tram stop or on the exchanger (buses and tram station of Santa Cruz). The ticket can NOT be purchased inside the tram. When accessing the tram is necessary to enter the ticket or voucher in the canceller. The fine for traveling without a ticket is 400 €.

  • Single ticket: 1.35€* .. Valid for 1 week without transshipment. Valid only for tram.
  • Go and return ticket: 2.50€*. Valid for 1 trip in each direction, with no changes, during the day of first validation.Valid only for tram.
  • BonoVía: 12 and 30€*. Valid for multiple trips by tram or bus. In the tram, the canceller discounts 1,05€* for each trip. Allows free transfers with metropolitan buses lines under certain conditions.
  • BonoVía (student University of La Laguna)
  • Monthly subscription:48€*. It is valid for one month after its first use. Allows to use some lines of metropolitan buses and all tram lines, every time the user needs. In the rest of the lines this voucher does not work.

The vouchers of 10, 20 and 30 travels for urban buses, do NOT work on the tram.

Using the voucher

bonoexpendedoraThe voucher or ticket can be purchased at vending machines in each one of the tram stops. They acept banknotes and coins, gives change and work 24 hours. Inside the tram is not possible to buy the voucher or pay to the driver. It is necessary to cancel the travel voucher or ticket when boarding the tram: there are one or two canceling machines next to each one of the doors of the tram. In the back of the voucher will be printed the time, day and the line used in addition to the remaining balance.

When a voucher has insufficient funds for a trip (usually less than 1€) it can be exchanged for a new one. You can change them in bus stations or tram stops. In this case you need to pay a new voucher less the remaining balance. Vending machines in each tram stop conveniently allow the change.

*Current prices in August, 2012.May have changed, for an update visit

Radio-Taxi Service in La Laguna

Taxis in La Laguna are white and have the seal of the city on the side.

  • Ucanca Radio Taxi: 922 255555
  • Dácil Radio Taxi: 922 253677 / 922 253687 / 922 258806

Taxi stops in La Laguna city center


See Transportation Map in a larger map


PlayadelAnconTenerife is one of the only island where you can find the high mountain climate with mild temperatures along the coast. This variety of microclimates is determined by the height and area (north or south). For example in February, you can go from snow and subzero temperatures in Teide Mountain, to be on the beach with about 25 degrees of temperature in the south of the island. All this in a short hour driving.

In Tenerife you can find a highly variable climate and it can change quickly. While in the south of the island most of the year there are warm temperatures in the north and the metropolitan area of Santa Cruz – La Laguna, weather is not as reliable. Although it may seem incredible, Teide is covered with snow almost every winter. Average temperatures range goes from 18 degrees in winter to 26 degrees in summer, and some times, during the summer, it can reach 30 or 35 degrees.

TeideyCoronaForestalLa Laguna is a very special case.The name of La Laguna comes from the fact that the city was built where once there was a lagoon. Today is gone, but the humidity is high throughout the year, which is why it rains regularly especially in autumn and winter and temperatures often drop to 10 or 15 °C. For this reason the feeling in La Laguna in autumn and winter is quite cold. La Laguna is located approximately 600 meters above sea level and is surrounded by small mountains.

“Alisios” winds make the climate of the Canary Islands so smooth. They are light, cool and wet winds coming to the islands from the northeast with many clouds, which are the source of the “sea of clouds”. “Alisios” winds make that in La Laguna it rains between November and February. However, in Santa Cruz, there is usually 4 or 5 degrees warmer than in La Laguna, because the proximity of the sea and the lower altitude. In winter, temperatures rarely dip below 10 degrees. During the summer, maximum temperatures often reach 30 degrees and in specific cases up to 35.

Being close to Africa and the tropics, the sun’s rays are more vertical and stronger, making it necessary to use sunscreen with a high protection factor. People with breathing and circulation problems should be careful when “Calima” (haze) appears. Haze is an atmospheric phenomenon that occurs when a cloud of dust created in a sandstorm in the Sahara desert moves to the vicinity of the Canary Islands. It usually happens once or twice in summer, with a variable intensity and usually higher in the eastern islands. When it occurs, the air becomes very hot and dry, and slightly reduced visibility.

If you come to Tenerife, in your suitcase must have clothes for winter and summer, no matter in wich season you come. Bring summer clothes and swimsuits, but also some jackets, coats and closed shoes.

San Cristóbal de La Laguna – Altitude 617m

Other information


Sancocho canario

In the Canary Islands Spanish is spoken, but with an accent and a vocabulary somewhat different. Canary Islands has been a cultural bridge between Europe and America, so in the language there are some Andalusian, Castilian, Galician, Portuguese and American (Caribbean) words. To this influence must be added the Aboriginal words that have remained until today.

On the other hand, the level of English of the Canarian population is generally too basic or poor, only college students and young people can hold a simple conversation in English.

Cost of living

Life in Tenerife is relatively cheap compared to big cities and European capitals, but a little expensive in food and transportation. Below are the normal price of everyday products. The data was drawn from direct observation, experience and various brochures, in August 2012, so these prices may have changed. In the Canary Islands instead of I.V.A. it applies I.G.I.C. (usually 7%).

Food (grocery store) Price
Rice (1kg) 1-1,20€
Bread (loaf) 0,40-0,70€
Pasta (1kg) 1,20€
-Pork chop(1kg, back)
-beef fillet (1kg, 1ª A Quality)
-Breast (1kg, breast)
-Dorada (1 kg)
-Large squid (1kg)
-Panga (frozen)
-Sama (fresh, 1kg)
Canned tuna in oil, pack of 3 small cans 1,30-2€
Milk (1 liter, whole) 0,80-1,10€
8 Yogurt 1,70-2€
Cheese (cured, 1kg) 7-12,50€
6 eggs (half dozen, medium size) 0,85€
Virgin olive oil (1 liter) 2,50-2,70€
Sunflower oil (1 liter) 0,90-1€
Fresh fruit (1 kg)
Vegetables (1kg)
-Papa (potato)
-Red Pepper
Coffee (Mix, 1kg) 4,60-5,25€
Water (plastic bottle of 1 liter) 0,40€
Beer (33cl cans.) 0,35-0,70€
Wine (with designation of origin, 75cl bottle) 1,75-4€
Leisure and other expenses Price
Coffee in a bar 0,90-1,20€
Beer in a bar (33 cl.) 1,20-2€
Alcoholic cocktail 8-10€
Refresh (in dispenser) 1,50-2€
Newspaper 1-1,20€
Cinema ticket (normal) 7,70€
Museum ticket (normal) 3€
Cigarettes package 3-5€
Male pants (jeans) 20-40€
Woman shirt 10-20€
Man shirt 9-18€
Detergent for washing
-powder (52 washes)
-liquid (37 washes)
Quilt: Case + Synthetic Fill 15€+20,90€
Sheets 10-15€
Blanket 15-25€


Eating out Price
In Spain the price always includes the cover/service charge. Tipping is voluntary, it is usually between 5% and 10% of final price and it rewards a good service or a very satisfying meal.
University cafeteria menu
(two dishes, dessert, water)
Menu of the day in a bar
(two dishes, bread, a drink, dessert or coffee)
Menu of the day in an average restaurant
(first and second course, bread, drink, dessert or coffee)
Dinner / lunch in an average restaurant (no menu) 15-20€


Canarian residence and travel discounts

Residents in the Canaries, as they are far away from Europe, have to pay higher prices to move to the mainland. For this reason, the government subsidizes (under certain conditions) half of the boat and plane ticket of canarian residents (either canary, Spanish or other foreign people) to travel to any city from the rest of Spain or within the Canary Islands. Of this 50%, 25% is contributed by the Canarian Government and the other half by the Central State Administration.


To take advantage of discounted ticket, the passenger must prove their residency status at the time of billing as well as the shipment with the following documentation:

  • Spaniards: with his/her ID and a Certificate of Residence from the City Council for travelling, which it is valid for six months.
  • Citizens of the Member States of the U.E. or the other signatories of the agreement on the European Economic Area or Switzerland: The supporting evidence will be the Certificate of Registration issued by the Central Register of Foreigners, which shall always be accompanied by the identity of their country or passport.

In this case it is considered resident in the Canary Islands to anyone who is enrolled in the municipal register of any canarian municipality. To register in the municipality as resident there are some alternatives, each one with different forms and documents to present; we can help you with these procedures.

European Health Card

TarjetaSanitariaEuropeaAll volunteers have an insurance in case of accident, during the time of the service. But in case some medical attention is needed we ask you to bring with you the European Health Card (the Blue Card) than normally you can get for free in your health office.

Emergency phone numbers

  • 112 – Emergency (General)
  • 091 – Police
  • 080 – Fire
  • 062 – Civil Guard


Spanish electrical installations follow DIN rules. The network connection is 220 V at 50 Hz. Plugs are of the type CEECEE 7/16 (Europlug) and CEECEE 7/4 (Schuko).

Time zone

In general, in Spain applies the spindle of Coordinated Universal Time (UTC) +1, also known as Central European Time (CET). That is, Spain time coincides with most European countries.

However, in the Canary Islands, because its geographical position away from mainland and closer to the Greenwich Meridian, it applies the Western European Time (WET), ie, UTC +0. Time in the Canaries coincides with that of the United Kingdom, Portugal or Ireland.

Usually time is changed twice a year to make better use of daylight hours. Usually by one hour plus on the official time between 1:00 (UTC) on the last Sunday of March andt 1:00 (UTC) on the last Sunday in October.

Smoking and drinking

In Spain, drinking and smoking is permitted from the age of majority, which is fixed by law at 18. There are some restrictions in this regard:

  • It is forbidden to drink on the street and in public parks.
  • Smoking is prohibited in all public buildings such as hospitals, government buildings, shopping centers, universities, schools, etc..
  • In bars, cafes, restaurants and similar places, you can smoke only where expressly permitted.

Mobile phone

There are two options to get an Spanish mobile number: buy only the card and place it in the terminal that you already have, or buy a pack of card and telephone.

The mobile numbers in Spain have 9 digits and they begin by 6, for example: 637 123 456. You can also include the international prefix of Spain (+34) at first.

The two modalities in Spain are:

  • Prepaid card: through recharges you can control your consumption. Usually it can be recharged at any kiosk or supermarket.
  • Contract Card: unrestricted, monthly invoice.

The main mobile phone companies are: Movistar, Vodafone, Orange, Yoigo, Simyo, Pepe Phone, Masmovil, etc.

It is best to analyze the different rates to find the right company. Prepaid cards can be bought in the shops of the company, showing your identity card or passport from your home country, or even online.

Landline phone / Internet

The structure of the Spanish fixed telephone numbers are as follows: the international prefix of Spain (required if calling from outside Spain), the prefix that corresponds to the area (in Tenerife is normally 922, in the Province of Las Palmas is 928 ) and a 6-digit number: +34 922 000 000
If you do not have home internet access, you can hire it. But you should talk to the owner, because the phone line may need a small installation in the house and you need his/her permission. Several companies offer these services, but you must pay special attention to the restrictions and requirements of those companies, such as minimum stay, paying the line maintenance, buy the router / modem, etc. Main companies are: Movistar, Ono, Orange, Vodafone, Jazztel,